(App834) Apprentice Bookings Assistant Level 3

To undertake any bookings or clerical duties within the office environment. Managing bookings requests. Taking bookings from customers and booking interpreters via email and phone. Quoting for customers and negotiating rates with interpreters. Working with Senior Management to grow and develop the bookings department. Cultivate and maintain relationships with customers, understanding their language service needs and positioning our services to meet them. Following up with interpreters to ensure effective delivery. Acting as a point of contact for interpreters and customers, recording issues and achievements. Accurately disseminating information and sharing appropriately. Ensuring daily, weekly and monthly deadlines are met. Ensuring jobs are not left open for longer than necessary. Reporting issues that may lead to quality and delivery to management. Any other tasks as relevant.

Training Outcome:

To be discussed on completion of apprenticeship.

Employer Description:

Translate UK Ltd. was founded in 2006 to provide translation and interpreting services to businesses across the North of England. Since then, we have successfully grown and have expanded to work with clients in both the public and private sectors throughout the UK. We provide translation and interpreting services in and out of all major languages and we specialise in providing our services in even the most obscure languages. We are a family business at heart. Each of our clients, linguists and staff members is important to us, and we’re proud of the community we’ve built here. Our team is passionate about people, and we provide a service which shows how much we care and upholds each of our core values: equality, integrity and excellence.

Working Hours :
Monday – Friday between 08.45-17.30.

Skills:
Communication skills,IT skills,Number skills,Work on own initiative,Understanding of cultures,Good work ethic,Ability to set targets,Fast pace environment working,Written / Verbal skills,Time management skills,Manage priorities,Positive,Flexible,Proactive,Excellent Customer Service