Customer Service Apprentice

The main duties associated with the role are to provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

Patients access the primary care services they require in a timely fashion. Visitors sign in and out and the member of staff they are seeing are advised of their arrival. The tidiness of the waiting room and the safety of its inhabitants. Queries are answered or passed to an appropriate member of staff in a timely fashion. Accurately updating patient records using System-One. Acting as requested by doctors and the nursing team. Phoning patients to arrange/rearrange appointments and/or confirm test results.

Training:

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training.

On the job and off the job training will be delivered in the
workplace.

Training Outcome:

Potential full-time role on completion of the apprenticeship.

Employer Description:

We offer: competitive pay, 4 weeks annual leave plus bank holidays, complimentary refreshments,, free parking, training opportunities & development, structured environment with regular appraisal and feedback. The successful applicant will experience a full induction program, and supported learning with a mentor system, until confidence is gained.

Working Hours :
Monday -Friday. 08:00 start if you're on the morning shift. 6:30pm finish if you're on the afternoon shift. Usually, 6 hour shifts.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working