Customer Communications Centre Apprentice

What you’ll be doing:

You’ll be at the heart of our customer service team, learning how to:

Talk confidently to customers via phone, email, WhatsApp and social media Support customers with general enquiries, repairs and account queries Deliver a positive, professional and empathetic customer experience Work closely with other teams to resolve customer issues Build your confidence, communication skills and customer service experience

You won’t be expected to know everything on day one - full training and support will be provided.

What we’re looking for:

You don’t need lots of experience - we’re looking for the right attitude:

Friendly, polite and confident communicator Willing to learn and ask questions Enjoys helping people Comfortable using computers and basic Microsoft Office Able to balance work and college commitments

Training:

Customer Service Practitioner Apprenticeship Level 2.

What you’ll gain:

A recognised apprenticeship qualification Real workplace experience in a professional contact centre Ongoing training, coaching and development One paid day a week at Milton Keynes College The skills and confidence to kick start your career

Training Outcome:

Progression opportunities will be reviewed subject to successful completion of the apprenticeship.

Employer Description:
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, energy efficient, sustainable and affordable housing.

Working Hours :
Monday to Friday, between 8am - 5pm (shift patterns within these hours).

Skills:
Friendly phone manner,Clear verbal communication,Clear written communication,Positive learning attitude,Customer service mindset,Focus on quality service