HR/L&D Support Administrator Apprentice

The Business Administrator Apprentice plays an integral part in the People Development and Culture team. Your primary focus will be ensuring learning is effectively coordinated, accurately recorded and audit-ready, while promoting a culture of continuous development across the Group.

Alongside this, you will have the opportunity to provide support with wider People Services administrative support across the employee lifecycle, including HR systems updates, onboarding activity and first-line query handling.

Key areas of responsibility:

Learning & Development Coordination

Act as the first point of contact for general queries, providing clear guidance and effective signposting Manage the inbox, training calendar and room bookings Coordinate corporate and management induction programmes, including bookings, materials and communications Provide support for training events (virtual and face-to-face), including on-site support where required Monitor attendance and compliance, escalating risks appropriately Upload and maintain accurate learning records, including registers, certificates and evidence

Learning Systems and Compliance

Own day-to-day administration of the Learning Management System (LMS), ensuring accuracy of content and records Provide first-line LMS support and troubleshooting Track and maintain compliance and regulatory training, ensuring audit-ready records Conduct spot-checks and chase outstanding evidence to maintain audit resilience Enrol learners, manage learning requests and communicate progress clearly Produce reports to support compliance, workforce planning and learning insights Support system improvements, updates and continuous development of the LMS

General

Act as a first point of contact for employee and manager queries, providing guidance in line with policies and procedures Manage shared inboxes, responding within agreed service levels Deliver a professional, responsive and customer-focused service Maintain confidentiality and discretion in all people-related matters Maintain accurate employee records across LMS and HR systems, ensuring data integrity Support data quality checks and continuous improvement of data processes

Employee Lifecycle and Onboarding Support

Support onboarding processes Support with administration across lifecycle processes Maintain employee records in line with GDPR and audit requirements. Provide administrative support for recruitment campaigns Support early careers activity, careers events and onboarding programmes

Coordination, Projects and Continuous Improvement

Coordinate internal and external training activity and manage associated administration Support supplier engagement, purchase orders and training logistics Assist with audits, inspections and compliance activity across both L&D and People Services Support wider HR projects Identify opportunities to improve systems, processes and ways of working. Ensuring company policies are followed, including Health & Safety, Equal Opportunities, and confidentiality guidelines

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post.

Training:

As a Business Administrator Apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Standard Apprenticeship You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:

Great prospects for progression to a full-time position for the right candidate.

Employer Description:

We are one of the leading providers of housing, care and support services in the West Midlands. With over 33,000 homes across Shropshire, Staffordshire and Telford & Wrekin, we believe everyone deserves a safe, comfortable and affordable place to live.Whether it’s helping you find a new home, providing care to help you stay independent, or looking after your neighbourhood, we create places people are proud to call home. We’re a forward-thinking organisation and everyone here shares a real passion for helping the people and communities we serve. We have extra support services for customers who need it, including money advice and help for people seeking employment. We’re also doing our bit to tackle the housing crisis by committing to build at least 1,000 new affordable homes each year. This includes social and affordable homes, low-cost home ownership and other schemes to help people get on the housing ladder such as rent-to-buy. Over the next few years, we’re aiming to become a 40,000-home association, supporting over 80,000 customers. It’s not just about numbers – it’s about the impact we have every single day.

Working Hours :
Monday to Friday - hours to be discussed at interview Hybrid role across 2 locations; Telford - Old Park Colliers Way Telford TF3 4AW Stafford: - Parker Court Stafford ST18 0WP

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative