Customer Service - Apprentice

Patient Greeting & Check-in: Welcoming patients, updating personal details, and managing patient arrivals. Appointment Scheduling: Booking, cancelling, and amending appointments for doctors, nurses, and specialists, often using specialised, high-volume IT systems. Communication Hub: Answering telephone enquiries, managing email, and directing patient queries to the appropriate clinician. Administration: Handling patient records, scanning/filing correspondence, processing repeat prescriptions, and processing urgent, confidential patient information. Care Navigation: Utilising protocols to signpost patients to the correct service, such as nurse practitioners, pharmacists, or urgent care, rather than only GPs. Environmental Control: Ensuring the reception area is neat, tidy, and safe for patients

Training:

The apprentice and all training will be based at Weatheroak Medical Practice
35 Warwick Road,
Sparkhill,
Birmingham,
West Midlands,
B11 4RA.

Training Outcome:

Career path and progression after completion of customer service apprenticeship you can become a customer service team supervisor, or be promoted to customer services manager. uman resources or marketing or move into other areas of a business, like sales or account handling.

Employer Description:

WeatherOak Medical Practice are a GP Practice providing NHS Primary Care Services to the residents of Spark hill area of Birmingham.

Working Hours :
Monday - 8:00 am to 6:30 pm Tuesday - 8:00 am to 6:30 pm Wednesday - 8:00 am to 6:30 pm Thursday - 8:00 am to 6:30 pm Friday - 8:00 am to 6:30 pm. Saturday - Closed - Sunday Closed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience