Customer Service apprenticeship

Main Responsibilities & Duties include -

Inputting all the daily transport & logistic requirements (full training provided) Managing all transport invoice queries in conjunction with purchase ledger Assist the sales team in the preparation of sales proposals when required Support in the preparation marketing content working with Marketing & Sales Track quotations and follow up with clients Track incoming enquiries and provide a win/loss analysis report for the GM Ensure project cost analysis is regularly updated in line with the win/loss analysis report Inputting sales orders as advised by the sales team & creating purchase orders when required Answering telephone calls & passing on messages

Desired skills & qualities -

Self-motivated and a drive to progress Excellent attention to detail Creative and an ability to think outside the box Excellent telephone manner and the ability to work as part of a team IT skills including a basic knowledge in Excel, Word & Outlook

Training:
All training will take place at the workplace via tutor led monthly sessions A Level 3 Customer Service qualification will be gained on successful completion taking approximately 18 months

Training Outcome:
Long term future career prospects are available on successful completion of the apprenticeship period

Employer Description:
TCS Geotechnics are a leading provider of specialist geotechnical products for the construction and civil engineering industries. We have established a strong reputation across these sectors for fast and efficient service supporting merchant customers with high quality competitively priced products and systems. We provide a broad range of market leading geosynthetics and other geotechnical products and from our extensive stock we can offer next day delivery anywhere in the UK.

Working Hours :
Monday- Friday Shifts to be confirmed (office opening times 8am- 5pm)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative