IT Support Engineer Apprentice

Provide first-line IT support to users
Technologies: Windows, macOS, Microsoft 365 Support and manage mobile devices, ensuring compliance with company policies Technologies: iOS devices, Mobile Device Management (MDM) systems   Set up, deploy, and replace PC hardware for new and existing employees Technologies: Desktop PCs, laptops, hardware components, imaging tools Diagnose and troubleshoot hardware and software issues, escalating where necessary Technologies: Windows/macOS OS tools, Microsoft 365, basic networking tools Coordinate and assist with hardware rollout and configuration projects Technologies: Device configuration tools, deployment systems Maintain IT standards and follow corporate governance processes Technologies: ITIL practices, internal IT systems and documentation tools Collaborate with teams across the business to resolve technical issues and improve user experience Technologies: Ticketing systems, communication tools (e.g. email, collaboration platforms)

Training:

Information Communications Technician Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Upon successful completion of the apprenticeship, there is the possibility of a full-time role available for a hard-working apprentice.

Employer Description:

Vaillant Group is a global, family-owned company with over 150 years of innovation, operating in more than 60 countries and employing around 16,000 people worldwide.

They are a market leader in heating and renewable energy technology, developing sustainable solutions like heat pumps and smart systems to help reduce carbon emissions and tackle climate change.

For candidates, this means joining a forward-thinking company that invests in innovation, sustainability, and people, offering the chance to build a long-term career while contributing to a greener future.

Working Hours :
Monday - Thursday 8.30am till 5pm, Friday - 8.30am till 3.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative