Technical Support Apprentice

About the role:

Embark on your journey with our vibrant and fast-paced company as a full-time Technical Apprentice. You'll have the unique opportunity to learn and grow within our organisation, guided by a direct reporting line to the Service Desk Manager. Your primary role will involve providing Level 1 support to our clients, both remotely and on-site, as you gain valuable experience and knowledge in your apprenticeship. Strong communication and customer-centric skills, combined with a thirst for technical expertise, will be nurtured throughout your learning experience.

Responsibilities will include:

Answer and manager IT support via the helpdesk Initial contact point for user inquiries and issues Assist users in troubleshooting common IT problems Gather and document issue details for tracking Follow basic troubleshooting procedures Log and manage support tickets requests Communicate effectively with users Collaborate with experienced support personnel Escalation of complex issues Contribute to documentation and knowledge sharing Fully participate in apprenticeship scheme Attend and actively engage in all scheduled training

What technical knowledge & experience you’ll bring to us:

A demonstratable interest in IT and/or related Technology markets Thirst for Knowledge and a commitment to ongoing growth with a keen interest in Technology Friendly, personable, and ambitious High Attention to detail Effective time management and organisational skills Excellent telephone manner Excellent communication and interpersonal skills Strong analytical and problem-solving skills Patience and empathy when dealing with end users. Ability to prioritise tasks and meet deadlines A focus on providing exceptional customer service

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification Training schedule has yet to be agreed Details will be made available at a later date

Training Outcome:
Career progression opportunities Possibility to secure a full-time position after successful completion of apprenticeship

Employer Description:

At Couno we create partnerships that deliver premium technology solutions to enable efficiency and increase performance.
Our Company Values are the foundation of our identity, underscoring the significance of your alignment with them right from the start of your journey with Couno.

Accountability – We all take responsibility for our actions with both our team and our customers to drive results.

Knowledge – In order to deliver a premium technology solution, we all take full responsibility for continuously developing our knowledge.

Performance – Every day we all strive for excellence in everything we do. We find solutions. Everything counts.

Team – We are one family, we have fun, we are professional, and we get work done.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Troubleshooting,Passion for IT,Hardware and Software,Tech Savvy