Customer Services Apprentice

Answering customer enquiries via phone, email, or face-to-face Raising service requests using customer relationship management and internal systems Managing team inboxes and prioritising tasks Ordering goods and services, raising invoices Supporting project and improvement work with administration and data analysis Publishing updates and maintaining information platforms Performing basic financial and statistical calculations

Training:

Business Administrator Level 3.

Training Outcome:

A permanent position within the company (subject to funding).

 

Employer Description:

Coventry is a city that is changing fast and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places with an inspiring, world-famous history and exciting times ahead. A great place to live and work and it’s getting even better - and having the right infrastructure is vital. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. That’s why we are looking for people who are passionate, dedicated people who, like us, are determined to make real, positive change to Coventry.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience