Apprentice Admin Receptionist and Care Navigator

To be the first point of contact for all visitors and patients To book in patients and visitors in accordance with practice appointments and visitor procedures Booking and amending patient appointments Answer telephone calls and, whenever possible, complete calls within the defined average timeframe, manage these calls in a controlled and professional manner Ensure accurate collection of demographic details of the patient/ caller Record information in the supplied EMIS software in an accurate and timely fashion

Training:
One day every two weeks at Telford College Allocated mentor within the workplace Assessor visits from Telford College

Training Outcome:
A full-time position may be available depending on performance

Employer Description:

Teldoc is Shropshire’s first ‘Super-Surgery’ and is a medical practice in Primary Care. Teldoc consists of 6 sites and works alongside Shifnal & Priorslee Medical Practice, who have 2 sites. Teldoc provides high quality healthcare in a responsive, supportive, and courteous manner. We provide a service which puts our patient’s welfare at the heart of what we do.

Working Hours :
Monday- Friday. Between 8.00am- 6.30pm on rota.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience