Customer Experience Administrator Apprentice

Handle customer enquiries via email and phone, responding promptly and professionally Process customer orders accurately and efficiently, ensuring timely updates Prepare quotations and process amendments with attention to detail Build and maintain strong relationships with customers, acting as a main point of contact for accounts Collaborate with internal teams to resolve issues and ensure smooth workflows Monitor customer activity to identify opportunities for improved service or additional support Provide updates on service calls and follow up to ensure customer satisfaction Maintain accurate records of customer interactions, orders, and communications Contribute ideas to improve processes, customer experiences, and team performance Escalate complex issues to the supervisor when necessary

Training:
Business Administrator A bespoke programme of technical and vocational training Functional skills in maths and English*if applicable

The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace; the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship. 

Training Outcome:
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry-based training An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence Transferable skills that are invaluable in the wider world of work

Employer Description:

Rocal is a manufacturing business based in North Lincolnshire with over 30 years of experience producing high quality products for the construction and manufacturing sectors. The Rocal Group includes specialist divisions that design and manufacture composite doors, aluminium windows and doors, uPVC external door panels, and bespoke plastic extrusions from their six-acre production facility.

The company focuses on quality, innovation, and strong customer service, investing in people, training, and technology to support growth and deliver reliable solutions for its customers.

Working Hours :
Monday- Friday 8am- 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience