Business Support Apprentice

This apprenticeship role offers the opportunity to develop essential administrative skills while providing day-to-day support within a busy service area. You will assist with handling enquiries, entering data, and producing documents, ensuring work is accurate and completed on time.

You will follow agreed procedures and work with regular support from your team, building confidence, professionalism, and experience as you progress through your apprenticeship qualification.

Daily duties to include: 

Provide general administrative support with guidance from your team Accurately input and update information on systems and databases Respond to routine enquiries and customer feedback, escalating issues when needed Support internal and external customers by providing clear and helpful information Produce documents using standard templates and ICT systems Maintain records and filing systems in line with procedures Assist with processing applications and checking information is complete Help prepare basic reports and update management information when required Support purchase orders, invoices, and requisitions using existing systems Help organise meetings, including scheduling and taking minutes Work towards service quality standards and performance targets Develop communication and presentation skills Complete all apprenticeship training, coursework, and portfolio evidence

 

There are two apprenticeship positions available within the Business Support Hub, one role is in the EACH Team and the other role is in the Children's Team. 

Training:
Attend in-person workshops at Weston College monthly Receive ongoing support from a dedicated assessor through regular workplace visits

Training Outcome:

This apprenticeship could lead to a permanent role for the right candidate, offering the chance to continue developing your career within the organisation.

Employer Description:

North Somerset Council is an exciting and rewarding place to work. Our services matter to people and they are at the heart of the local community. We provide support to vulnerable adults and children whilst maximising their independence, and we protect and improve the environment to make it a thriving and sustainable place to live, work and visit. The team provides a business support function for North Somerset Council. The role provides an efficient and effective administration across all contact channels within the business support operation.  The postholder is required to carry out a range of services as part of a team delivering administrative, specialist business and telephony support.   

Working Hours :
Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working