Level 2 - Apprentice Bereavement Services Assistant

You would be the first point of contact for all bereavement related enquiries at Thornton Crematoria from Funeral Directors, Clergy, bereaved families and the general public.

To ensure that all burial and cremation documents are processed in line with all statutory legislation in a timely manner. Provide further administrative support for the service for all aspects of service delivery and customer care to the bereaved and other service users

To undertake the cremation process of deceased persons under the direction of the Bereavement Services Manager, in accordance with the codes of practice, ethics and all relevant to date legislation.

To provide a caring, sensitive, and high-quality service to the bereaved and members of the public attending the cremation service. To undertake all chapel duties in the crematorium in readiness for service provision and all associated work in the environment within the crematorium.

Training:

Qualification - Level 2 Funeral Team Member.

Apprentices without Level 1 or above English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment.

On and off-the-job training and location to be confirmed.

Training Outcome:

Support towards the end of a fixed-term contract is provided by a dedicated Apprenticeship Team, which includes eligibility for redeployment in the last 2 months of the contract.

Employer Description:
Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme.

Working Hours :
Monday to Friday - 8.30am to 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Empathy