Customer Service Apprentice - Family Hub (S2612)

To be responsible for administration procedures being followed in service buildings e.g. visitor books, ensuring people sign in and out of the building and the issuing of a visitor’s pass, answering telephone, filing information To provide direct admin support for relevant staff and the service where required e.g. organisation of room bookings, booking service users onto required sessions/courses, photocopying, printing To provide reception cover and administrative support for other Family Hub buildings across the Neighbourhood as and when appropriate Work towards and complete the Customer Service L2 Apprenticeship programme Undertake varied duties as set out by the placement line manager Undertake different roles within the placement team as directed to support learning and development

Training:
Customer Service Level 2 Apprenticeship Standard Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month

Training Outcome:

Progression is offered to the correct candidate.

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
37 hours per week - Monday to Friday - Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative