Customer Service Apprentice - Housing (S2614)

To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:

Customer support on the front desk Administrative responsibilities such as, post, scanning and photocopying Providing basic information about services, processes and next steps Signpost customers to correct services Manage waiting areas Take clear messages and communicate clearly with staff members Assisting with sometimes difficult customers, helping with basic form and application completions Update records on internal systems

Training:
Customer Service Level 2 Apprenticeship Standard Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month

Training Outcome:
Progression is offered to the correct candidate

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
Monday - Friday – Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative