Business Administrator Apprentice

Producing accurate management information and client reports in line with department KPIs and client expectations Supporting the preparation, organisation and review of reports for internal teams and external clients Assisting with audits, including file reviews, call reviews and quality checks to ensure compliance standards are maintained Supporting the maintenance of quality accreditations, including ISO 9001, ISO 27001 and Lexcel Helping improve internal reporting systems, processes and administrative procedures Assisting with data cleansing and ensuring records and information are accurate and up to date Drafting and preparing responses to customer or defendant complaints under supervision Working in line with company policies, professional standards and conduct risk requirements Promoting Treating Customers Fairly (TCF) and Consumer Duty principles in day-to-day work Providing a high standard of administrative support to the Recoveries Team Communicating professionally with colleagues, clients and stakeholders Managing workload effectively while meeting deadlines in a fast-paced office environment Developing knowledge, skills and behaviours through completion of the Level 3 Business Administration Apprenticeship programme Attending training sessions and completing off-the-job learning as part of the apprenticeship programme

Training:
Level 3 Business Administrator Standard A bespoke programme of technical and vocational training Functional skills in Maths and English*if applicable

The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course. This apprenticeship is delivered wholly in the workplace; the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship.

Training Outcome:
Possible permanent contract upon successful completion of the apprenticeship and further enhanced industry-based training An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence Transferable skills that are invaluable in the wider world of work

Employer Description:

Wilkin Chapman Rollits is the largest law firm based in Lincolnshire and East Yorkshire, with offices in Grimsby, Lincoln, Louth, Hull, York, and Beverley. With a combined heritage of over 300 years, we offer expert legal advice across commercial, public, and private client sectors. Our people are at the heart of what we do, and we’re committed to developing future talent through high-quality training, professional support, and a friendly, inclusive working environment.

Working Hours :
Monday-Friday 9am-5pm (1 hour unpaid lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative