Customer Service Apprentice Level 2

Front of House Coordinator - Customer Service Apprentice This role involves answering telephone enquiries promptly and courteously, handling customer requests, and maintaining a tidy and organised reception environment. Administrative duties include filing documents and ensuring all records are kept up to date, as well as accurate data entry to support the smooth operation of the business. The coordinator is also responsible for conducting fire drills and lift checks as required, ensuring compliance with health and safety standards. As the business operates across multiple locations, the Front of House Coordinator may be required to move between sites, adapting to different environments as necessary. Flexibility and a proactive attitude are essential for success in this role. The ideal candidate will be organised, approachable, and able to multitask efficiently, demonstrating a commitment to maintaining high standards of safety and customer care.

Training:

Functional Skills Level 2 if required

Level 2 Customer Service

Training Outcome:

Level 2 Customer Service Employees benefit from engaging in diverse projects, collaborating with talented colleagues, and gaining exposure to innovative practices in the industry. Whether you are looking to develop specialist expertise or aspire to leadership roles, you will find ample scope to shape your career and make a meaningful impact with us.

Employer Description:
Sheriff House is registered as part of our parent company, All Saints Homeless Shelter. All Saints Homeless Shelter works to support homeless people across the region. They also have a physical office, located in Nottingham, NG7.  Sheriff House becamehas evolved from a private residence to bustling offices, and now, a vibrant space where people come together to work, collaborate, and connect.  At Sheriff House, we believe that workspaces should inspire. By offering flexible, fully serviced workspaces, we help businesses and individuals to thrive – without the burden of lengthy leases, hidden overheads, or admin distractions.    

Working Hours :
Monday – Friday Between 8.00am – 6.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Administrative skills