Customer Service Apprentice

Respond to customer enquiries via live chat, email, and phone in a timely and professional manner Troubleshoot customer issues and provide clear, accurate solutions Develop a thorough working knowledge of the Sign In Solutions product and how customers use it Support customers through onboarding and initial setup Escalate complex issues to senior team members following established procedures Maintain accurate records of customer interactions and resolutions within internal systems Share customer feedback and identify recurring issues or trends with the wider team Use AI tools to assist with research, drafting responses, and resolving customer queries efficiently Contribute to ongoing improvements in support processes and documentation Complete all apprenticeship coursework, assignments, and assessments within the 15-month programme Attend all scheduled apprenticeship training sessions and reviews Handle all customer data responsibly and in line with the Company Data Protection Procedure Limit the risk of personal data breaches at all times Follow all company security protocols and best practices

Skills Required:

Strong verbal and written communication skills A genuine interest in customer service and helping people Positive attitude with a willingness to learn and develop Ability to work well within a team Basic understanding of PC/Mac and common software applications Reliable, punctual, and well-organised Attention to detail

Training:
Customer service Level 2 Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:
Possible full time permanent position upon completion of the apprenticeship

Employer Description:

Our client created a smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community.

To provide first-line customer support via live chat, email, and phone, while completing a Level 2 Customer Service Apprenticeship. The role is designed to develop the apprentice's customer service skills and product knowledge within a structured learning environment, supported by the wider Customer Support team.

Working Hours :
Monday - Friday, 8.00am - 4.30pm office based

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental