Customer Experience Apprentice

This role is designed as a structured learning journey You will gain practical experience in handling customer enquiries, processing orders, checking stock, managing returns, and using our internal tools such as CRM and order platforms You will also develop an understanding of how different parts of the business work together, including logistics, finance, and sales support Your responsibilities will increase gradually as your confidence and skills develop. You will start with simple, well-defined tasks and, over time, take on more responsibility as you demonstrate accuracy, reliability, and good judgement Throughout the programme, you will be supported by the team and given regular feedback to help you progress This role is a structured learning and development role supported by clear training phases; an opportunity to gain practical workplace experience alongside experienced colleagues; a position where tasks and responsibilities increase gradually based on demonstrated competence and assessment; a role with defined scope and appropriate supervision

Core tasks will include:

Customer Support: Answer incoming calls and emails, support customers with basic queries (orders, delivery, products), escalate more complex issues to senior team members, ensure a friendly and helpful customer experience Order Processing and Administration: Process automated orders and assist in order input, support with quotations and sample requests, help process returns and claims (logging and basic handling) Operational Support: Assist with track and trace enquiries, support the team with day-to-day tasks, help maintain smooth workflow in busy periods CRM and Data Management: Update customer information in CRM, ensure basic data accuracy, support with administrative tasks

Training Outcome:
Completion of the apprenticeship does not guarantee future employment, and any further opportunity (if available) would be subject to business need and a separate recruitment decision

Employer Description:

Orac is an international, design-led manufacturer of architectural interior elements, including coving, wall panels and decorative finishes. From our UK base in Horsham, we support customers across the country, working with designers, installers and retailers on both residential and commercial projects. We’re a growing, creative business with a strong focus on quality, innovation and sustainability, offering a supportive team environment where apprentices can learn, develop, and build a long-term career.

Working Hours :
Monday - Friday, 09.00 - 15.00

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative