Onboarding Specialist Apprentice

Assist the Customer Experience team with the onboarding and implementation of new customers, ensuring a smooth and positive setup experience Support customers with initial product configuration, guiding them through setup steps and best practices Help prepare and maintain onboarding documentation, guides, and training materials Participate in customer calls and meetings alongside experienced team members, learning how to build rapport and manage customer relationships Respond to customer queries during the onboarding process, escalating more complex issues to senior team members as needed Collaborate with internal teams, including Support, Product, and Sales, to ensure customer needs are met Assist with data entry, reporting, and tracking of onboarding progress and customer milestones Contribute ideas to improve onboarding processes, workflows, and the overall customer experience Develop a strong understanding of our product suite and how customers use our solutions in their day-to-day operations

Skills Required:

A genuine interest in customer experience, technology, or SaaS Strong written and verbal communication skills Good organisational skills and attention to detail Proficiency with core IT tools (e.g., Microsoft Office, Google Workspace, or similar) A positive attitude and willingness to learn A natural problem-solver who takes initiative and isn't afraid to ask questions A team player who thrives in a collaborative environment and is open to feedback

Training:
Business administration level 3 Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:

Possible full-time permanent position upon completion of the apprenticeship.

Employer Description:

Our client is an innovative workplace that empowers organisations to manage visitors, resources, and workplace compliance with confidence. They are looking for a motivated and enthusiastic individual to join our Implementation & Professional Services team as a Customer Experience Onboarding Specialist Apprentice.

Working Hours :
Monday to Friday 9am – 5.30pm office based. On occasion you may need to work unsociable hours to communicate with the global team (this will be done remotely).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience