Business Administration Apprentice

Start - 3 months: 

To cut down first response time Increase the resolution rate Improve customer satisfaction

3-6 months 

Improve knowledge of company and understanding of the business as a whole Improve the customer onboarding experience. Improve the order journey

6-12 months 

Help build on the company knowledge base to help lower ticket volume Have a good understanding of our CRM and other systems Full ownership of their assigned tasks

12+ months 

To be fully independent in the role Have a broader understanding of the organisation Be able to work on their own projects with little guidance

Training:
1 day every 2 weeks term time at college Work place mentor College appointed assessor

Training Outcome:

For the right candidate, the role could lead to a full-time position upon completion of the apprenticeship. With the potential to lead to training in different sectors within the company.

Employer Description:

We’re a UK-based provider of scalable business internet solutions and point-to-point multi-site connectivity. With nearly two decades of experience under our belt working with some of the most diverse companies in the country.
We have a small work environment with about 4 office staff and two Engineers.

Working Hours :
Monday - Friday : 9am-5pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience