Renewal Specialist Apprentice

Own and manage the renewal process for assigned customer segments Respond to customer enquiries related to renewals, including contract terms, pricing, billing, and renewal timing Manage cancellation requests and support save motions in partnership with internal stakeholders Ensure renewal documentation and system records are accurate and up to date Execute renewal workflows in alignment with company policies and timelines Partner with Account Management to ensure smooth hand-offs and alignment on renewal execution Collaborate with Customer Success, Finance, Legal, and Operations to resolve renewal-related issues Serve as the primary point of contact for renewal execution within assigned customer segments Actively participate in initiatives to automate and improve renewal processes Partner with internal teams to implement system and workflow enhancements Support testing, iteration, and rollout of process improvements Help reduce manual work and increase scalability over time

Skills Required:

The successful candidate will need to be well-organised and have previous experience in a customer-based setting. You must have excellent written and verbal communication skills, with the ability to manage multiple workflows and meeting deadlines. A driving licence would be preferred and at least a grade 4/C in both Maths and English GCSE. 

Training:
Leve 3 Business Administration Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:

Possible full time permanent position after completion of the apprenticeship.

Employer Description:

A prestigious company who have created a smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community.

The Renewal Specialist is responsible for owning the end-to-end execution of customer renewals for low-touch and unmanaged customer segments. This role ensures renewals are completed accurately, on time, and with a consistent customer experience while helping drive operational efficiency and scalability through process improvement and automation.

The Renewal Specialist partners closely with Account Management, Customer Success, Finance, and Operations to manage renewal workflows, address customer inquiries, and support retention efforts as the business grows.

Working Hours :
Monday to Friday 9am – 5.30pm, office-based. On occasion, you may need to work unsociable hours to communicate with the global team (this will be done remotely).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative