Customer Service Apprentice

Working within our Hounslow-based, front-facing Customer Services team, you will support local residents with essential council services while developing the knowledge, skills and behaviours needed to succeed in a professional environment which includes the following key tasks:

Provide face-to-face and digital customer support Ensure accurate information is provided at all times Update systems with full and accurate data Maintain working knowledge of legislation and processes Promote customer satisfaction surveys Perform administration tasks Promote online services and digital take-up Verify and scan customer evidence

Key deliverables will be:

Ensure individual performance targets are met Ensure individual quality targets are met Take ownership of customer queries and resolve at first point of contact where possible Deliver accurate and timely information to customers
Maintain a high quality of work in line with service standards and agreements Handle more complex or sensitive customer interactions with appropriate support Always observe confidentiality and data security Adherence to all company policies and procedures

Training Outcome:
Upon successful completion of the apprenticeship, we aim to offer a permanent role within the organisation if a position is available

Employer Description:

Liberata is a leading business services provider to public and private sector organisations across the UK. We support our clients in transforming their operations through innovative solutions and deep expertise across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll, and Customer Services.

We work in partnership with our clients to help them become more efficient, using our best-in-class business process outsourcing and operational transformation capabilities.

At Liberata, we work together as one team, keeping our customers at the centre of everything we do. We aim to deliver meaningful outcomes for our clients, guided by our values: Accessible, Curious and Expert.

We’re committed to giving every employee the opportunity to make a real difference, contribute to the growth of the business, and try new things. If you are hardworking, enthusiastic and looking for a challenge, Liberata could be the right place for you.

Please note that, to comply with the government’s Baseline Security Personnel Standard (BPSS) verification process, this role is subject to a Disclosure Scotland check.

Working Hours :
Monday to Thursday, 8.30am to 5pm Friday, 8.30am to 4.30pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Passion to make a difference,Empathetic,Can-do attitude,Remain calm under pressure,Prioritise workloads