Apprentice Service Advisor Level 2

As a long-established business serving both commercial and private customers, we pride ourselves on delivering expert diagnostics, high-quality repairs, and exceptional customer service. This apprenticeship is the perfect entry point into a dynamic environment where you will gain hands-on experience, industry knowledge, and professional skills that will set the foundation for a successful career.

In this role, you will work closely with experienced technicians and front-of-house staff, learning how to manage customer enquiries, schedule repair work, and ensure a smooth service process from initial contact through to job completion. You’ll develop a strong understanding of diesel fuel injection systems, parts supply, and workshop operations, while building excellent communication and organisational skills.

We are looking for someone who is eager to learn, has a genuine interest in automotive or mechanical systems, and is committed to providing excellent customer service. In return, we offer full training, support towards recognised qualifications, and the opportunity to grow within a specialised and in-demand industry.

Join us and take the first step towards a skilled and secure career in diesel engineering and service management.

Job Duties

Perform a service and sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery Successfully complete sales/service enquiries to the best commercial outcome for the company Be flexible and willing to undertake tasks and roles which may combine other roles Handle customer queries efficiently and effectively, offering a professional service at all times Ensure the accurate completion of company paperwork, including delivery paperwork, and QHSE documentation To help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM To work closely with the Service Team to ensure that the aims and objectives of the business are met To provide regular reports and feedback to the GM, including all areas of concern Communicate with our customers on a daily basis, maintaining high levels of contact with them and ensuring that their needs are being met by the business

Job Purpose

To act as a front-line liaison between the customer and their requirements and to promote the services of the business To have responsibility for the sales and GP generated from the service function To have good technical knowledge of the services offered by the company To liaise between the customer and technicians
Carry out all duties efficiently and effectively

Training Outcome:

This post is offered with a view to permanent employment after the conclusion of the formal apprenticeship training programme, with a full salary review at this point.

Employer Description:

Feather Diesel Services is a diesel fuel pump and injector repair specialists & suppliers – we are OEM approved market leaders in the supply of new and exchange diesel pumps and injectors and authorised repairs, with premium technical support readily available. We also offer a full vehicle servicing and maintenance service specialising in diesel vehicle diagnostics and repairs.

Working Hours :
Monday to Friday, 08:00 – 17:00 with a 1-hour unpaid lunch break.

Skills:
Communication skills,Customer care skills,Team working,Initiative,Non judgemental,Adaptable