Work and Skills Customer Service Apprentice (S2611)

To be responsible for providing efficient and effective administrative and/or customer service support to respond to service specific needs including:

Support the digital drop-in sessions for residents that lack the basic digital skills. Support the Youth Hub drop-ins and Friendship groups and help people fill in relevant forms Help update our data bases Make phone calls to a variety of different people and update them on key information Provide general admin support to the team including; helping set up meetings, taking minutes, posting things on social media, printing resources for classes, booking activities and rooms

Training:
Customer Service Level 2 Apprenticeship Standard Apprenticeship learning will take place in the workplace & at Rochdale Training one day per month

Training Outcome:

Progression is offered to the correct candidate.

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
37 hours per week - Monday to Friday – Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Creative