Customer/Admin Service Representative Apprentice

We require a new team member to initially predominantly assist with customer service and administrative duties, as well as support the rest of the team across one or more of the following areas:

Supervision of our board fitters’ work Dealing with aspects of finance, including invoicing Logistics and operations management, including stock between warehouses and daily rounds for the fitters System administration of our CRM The customer service role involves being the first port of call with our agents, dealing with job queries by phone and e-mail, and using our online ordering system to add and manage their jobs. The role will develop into managing workflow for our fitters, overseeing their daily rounds and quality assuring their work

There is potential for the role to progress further and to move into other aspects of our business (such as the areas mentioned above), depending on the skills that you have, as well as the opportunity for you to develop new skillsets.

Training:
You will complete the Business Administrator Apprenticeship Standard Level 3 and the Functional Skills in maths and English (if you do not have the GCSEs/GCSE grades or equivalent)  Training will be carried out within the workplace; there is NO day release Training will be carried out every 2-4 weeks

Training Outcome:

Successful completion of the apprenticeship may lead to a permanent role and progression opportunities within customer service and/or administration depending on performance and business needs.

Employer Description:

Cannell Signs Ltd is a supplier of sign boards, banners and hoardings for estate agents.Established in 1979, Cannell Signs is one of the longest established and most reputable firms in the business. 
 

Working Hours :
Hours are 8.30am - 5pm with a half hour lunch break- Monday - Friday

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working,Initiative