Customer Service Apprentice

Customer Service Support

Provide excellent customer service through telephone, email, and face-to-face communication. Respond to customer enquiries professionally and efficiently. Support BC customer service operations and maintain positive customer relationships. Escalate customer issues or urgent matters to the Customer Services Manager when required. Assist in maintaining high customer satisfaction standards.

Bookings & Scheduling

Assist with customer bookings, amendments, and cancellations. Support scheduling activities to ensure services are organised efficiently. Maintain accurate booking and scheduling records using company systems. Communicate booking confirmations and updates to customers and operational teams. Ensure all customer information is recorded accurately and confidentially.

Complaints & Duty of Care Support

Assist with handling customer complaints in a professional and empathetic manner. Record and monitor complaints, ensuring accurate documentation is maintained. Support duty of care processes by assisting customers during service disruptions or operational issues. Help coordinate customer updates and alternative arrangements where required. Escalate complex complaints or welfare concerns appropriately.

Administrative Duties

Manage incoming emails and ensure timely responses or escalation where necessary. Maintain accurate filing systems and customer records.
Prepare reports, spreadsheets, and customer documentation as required. Support the wider customer service team with day-to-day administration tasks. Assist with data entry and updating internal systems.

Training:
Your training will be delivered within the workplace and supported by your employer. You will receive monthly contact from your tutor, which can be either face-to-face or online.

Training Outcome:

There may be the potential of a full-time position when the apprenticeship comes to an end.

Employer Description:

Company History
The company was established in May 2007 by Samantha and Wayne Turton, who identified significant gaps in the waste management industry.

Large waste companies weren't offering fair rebates for recyclable materials, and businesses weren't getting the onsite support and expertise they needed to improve their waste management strategies.

Starting as a brokerage with just Samantha, the business has grown substantially over the years. Today, we operate from a 3-acre facility in Derby, employ over 25 staff, and run a fleet of more than 15 specialist vehicles.

Significant investment has gone into site infrastructure and modern processing machinery to deliver the best possible service.

Working Hours :
Monday - Friday 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Work well under pressure