ICT Support Technician Apprentice
To support the effective delivery of ICT services within the school while developing technical skills and gaining hands-on experience in a busy educational environment. This is a training role, and full guidance will be provided.
Main Duties and Responsibilities
Technical Support
Provide first-line support to staff and students, logging and resolving ICT issues under supervision. Assist in troubleshooting hardware, software, and network problems on site. Support the setup, configuration, and installation of workstations, laptops, tablets, peripherals, and classroom technology. Help maintain ICT rooms, computer suites, and teaching spaces to ensure equipment is ready for use.Operational Support
Assist with the daily operation of the site’s IT helpdesk, ensuring issues are logged, updated, and escalated appropriately. Collect, deliver, move and set up ICT equipment around the school as required. Refill and replace printer toner/cartridges and support monitoring of print devices. Help maintain accurate asset records, including adding new equipment to the school’s inventory system. Support the safe disposal and recycling of ICT equipment according to Trust procedures.Maintenance & Housekeeping
Carry out routine cleaning of ICT equipment and ensure tidy, organised workspaces. Assist in basic maintenance tasks and promptly report concerns or faults to the Network Manager. Support the security marking, organising, and storage of ICT equipment. Assist in maintaining a tidy and safe repair/maintenance area.Collaboration & Development
Work closely with the Network Manager and communicate regularly regarding issues, priorities, and ongoing tasks. Respond promptly to tasks or requests assigned by the Network Manager or wider IT team. Attend relevant meetings or training sessions as identified in the school calendar. Observe and learn from experienced technical staff, contributing to the team where appropriate.School Mission Context
To support the school’s ethos and work positively and supportively in accordance with the school’s plans, policies and procedures. To plan, implement, monitor and review the work and the use of resources for which are responsible, in the best interests of the school. To foster good relationships with all members of the school and local community. To acknowledge and act upon the necessity for personal professional development and participate in the school’s scheme for Performance Management. To promote and celebrate the successes of the school and all it stands for on all occasions and, in particular, in fostering a positive image with stakeholders. To use every opportunity to act as a role model of professional conduct and presence with colleagues, students and the wider community, demonstrating high personal standards of expertise, commitment and service to the school.Training:
Information Communications Technician Level 3 Apprenticeship Standard. You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship.
Employer Description:
Loxford School Trust is a successful multi-academy trust supporting schools across London and Essex, committed to delivering outstanding education and opportunities for over 8,000 students. With a strong focus on innovation, collaboration and professional development, the Trust provides a dynamic environment where staff and apprentices can grow, learn and make a real impact in education.
Working Hours :
Monday - Friday (8:30am - 4:30pm).
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Tech Savvy,Troubleshooting,Hardware and Software,Motivated,Positive and enthusiastic,Can do attitude,Willingness to learn