Complaints Operations Apprentice

Support the day-to-day operational activities of the complaints function, including assisting with the logging, tracking, and maintenance of complaint records across multiple jurisdictions Assist in monitoring complaint deadlines and regulatory timeframes, escalating any risks or issues to team members where appropriate Support communication with internal stakeholders, Lloyd’s, and other external parties by helping to gather information, respond to routine queries, and maintain accurate documentation Support management in delivering process improvement and embedding best practice such as delivery of a new AI based tool Develop an understanding of regulatory complaint handling requirements for both UK and international complaints, including Lloyd’s and FCA expectations, with guidance from the complaints team Assist complaint handlers by supporting case updates, document checks, root cause investigation and quality-related activities under supervision Support quality assurance checks relating to information provided by Delegated Claims Authority (DCA) partners, escalating any concerns identified Actively participate in apprenticeship training, coaching sessions, and learning activities to build knowledge, skills, and confidence within complaints operations

Training:

Financial Services Administrator Level 3.

Training Outcome:

There will be opportunities across the business following the apprenticeship.

Employer Description:

Canopius is a global speciality (re)insurer with underwriting operations in Australia, Bermuda, Singapore, the UK and US. They are privately owned and one of the leading insurers in the Lloyd’s of London insurance market. 

At Canopius they foster a distinctive, positive culture which enables them to bring their whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

Working Hours :
Monday - Friday, hybrid working, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative