Customer Service Apprentice

In your role, you’ll be first point of contact for our customers delivering an excellent level of customer service and dealing with a variety of queries and requests You’ll use the latest contact centre technology to give you the confidence and skills to assist customers effectively and professionally You’ll communicate with customers using various methods, including webchat, email, SMS and via the telephone, accurately capturing key information and data to support their needs Have an excellent understanding of our products and services, identifying customer needs and promoting the range of suitable glass repair and replacement services available to our customers Take part in our “Department Passport” initiative where you'll rotate and spend time with a number of other teams in the business to broaden horizons and support your career aspirations You’ll join other apprentice colleagues and participate in regular in-person teaching and learning activities with our dedicated ALEX apprenticeship team Adhere to our company's effort values, Treating Customers Fairly and Vulnerable Customer responsibilities, Financial Conduct Authority (FCA) Consumer Duty and Data Protection Regulations

Training:
During the apprenticeship, 20% of your time will be spent with our dedicated internal Talent Development Team and/or studying towards your Level 2 Customer Service Practitioner apprenticeship Training will take place at your normal office location, and you will have regular time scheduled into your calendar each week with full support to complete learning activities Your training will be delivered in a blended format and includes regular face-to-face workshops, webinars, practical learning activities and the opportunity to practice new skills with your coach Additionally, you will participate in a series of Personal Effectiveness courses over the 12-month period, including Project Management Skills, Managing your Money and Career Mapping to support your own personal and professional development goals As part of a team of apprentices, you will have the opportunity to own a high-profile business project that will provide you with the perfect chance to showcase your knowledge and put new skills into practice

Training Outcome:
Our award-winning apprenticeship programme forms part of our talent pathways and the wider group's commitment to supporting and harnessing colleague development Once graduated, you will have the opportunity to join the group on a permanent basis and develop your career with our established development plans that may include further professional study

Employer Description:

Auto Windscreens are a leading UK automotive glazing company with headquarters based in Chesterfield. We're passionate about brand pride and dedicated to giving our customers the best service possible and working to exceptional standards; this is what we’re all about.

We're part of the Markerstudy Group, an energetic and highly innovative group of companies, established in 2001 and employing around 7,000 colleagues in locations throughout the UK. Markerstudy is an accredited Investor in People - Gold organisation, with a strong commitment to harnessing the talent of our colleagues.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (office based)

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Patience