Customer Service Travel Apprentice

Issuing booking confirmations and travel documentation accurately and on time. Managing booking amendments and changes for both customers and suppliers. Supporting customers and internal sales teams with day-to-day queries. Delivering a high standard of customer service across phone and email communication. Resolving customer queries efficiently, aiming for first-contact resolution wherever possible. Completing a variety of administrative tasks to support the wider operations team. Processing customer payments accurately and securely. Working within a fast-paced environment while maintaining excellent attention to detail. Supporting the smooth running of customer bookings and post-booking service.

Training:
This apprenticeship leads to a formal qualification. On successful completion, you will achieve a Level 3 Travel Consultant qualification which will be added to your digital achievement record. You will be supported throughout your journey by a dedicated Travel Assessor from our chosen training provider, who will work closely with you to ensure a positive, structured and enriching learning experience. Training will be delivered through a blend of online and face-to-face sessions, both individually and in group settings, to provide a well-rounded learning experience. You will have 6 hours per week within your working hours dedicated to your apprenticeship, supported by both your manager and assessor. By learning from industry specialists and peers, you can develop the skills and confidence needed to become a qualified Travel Consultant in just over 12 months.

Training Outcome:

On successful completion of the Level 3 Travel Consultant apprenticeship, you may have the opportunity to progress onto a further qualification to enhance your skills. Next steps and development opportunities will be discussed during your regular 1:1 meetings

Employer Description:

Travel Village Group is one of the UK’s leading independent cruise and travel specialists, proudly operating as a successful 4th-generation family business based in Blackpool.
Our portfolio includes Travel Village, Southampton Cruise Centre, RiverCruising.co.uk, and The Holiday Village, helping customers across the UK book unforgettable cruise, river cruise, and holiday experiences.
With decades of experience in the travel industry, we continue to grow through innovation, strong customer service, and an expanding digital presence across multiple brands. We combine the supportive culture of a family-run business with the excitement of working in a fast-moving and evolving industry.

Working Hours :
Monday - Friday: 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working