Apprentice Customer Service Representative - Level 2

Gain an expert level of knowledge on the Muc-Off product range through detailed training passing on what you know to customers on muc-off.com  To make real-time suggestions to customers who don’t know what they need   To contribute to web sales by converting customers not only to the right product but also to maximise spend via upsells and incentives  To deal with everyday customer service issues via live chat and phone such as shipping or order enquiries   To answer customer support emails in parallel to running and owning our live chat service  To delight customers when things don’t go to plan helping keep our review scores as high as possible  To help launch new products and services by dealing directly with customers and be the voice of the brand online  To directly assist customers looking for Bicycle, motorcycle, apparel or merch

Training Outcome:
Complete Level 3 Customer Service Specialist apprenticeship (more advanced, higher responsibility) Move into entry level roles

Employer Description:

Muc-Off was founded in 1994 and are now the leading supplier of specialist cycling cleaning and maintenance products in the UK. Following 5 years of explosive growth the company is expanding fast into the European, Asian and North American markets focusing on its core categories of cycling, motorcycle and Athlete performance products.

This is a great time to be part of this rapidly growing, truly innovative British business as we embark on new territories and sectors, whilst growing our brand presence across core bicycle and motorbike markets.

Working Hours :
Monday - Thursday, 8.30am - 5.30pm and Friday, 8.30am - 4.30pm

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,self starter