ICT Support Technician Apprenticeship - Level 3

Work with security processes including MFA, BitLocker, anti-virus configuration, and group policy implementation Follow and interpret technical documentation stored in OneNote, including network diagrams, security policies, and client approval processes Escalate technical issues to the Line Manager where required and maintain documentation accuracy Support hardware setup and configuration in a dedicated lab environment Assist logistics operations by updating systems and resolving technical issues Work with network infrastructure including switches, VLAN configuration, and cloud-based environments

Training:

Information Communications Technician Level 3.

As part of their development, the apprentice will receive structured training through Baltic Apprenticeships, including dedicated 2-day training blocks every 4-6 weeks, alongside hands-on experience in the workplace. This blended approach ensures they gain both practical skills and industry-recognised knowledge to kickstart a career in IT.

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification. 

Employer Description:

CenCom Solutions is a trusted Managed IT Services provider with over 20 years of experience supporting businesses with reliable, secure, and forward-thinking technology solutions. Acting as an outsourced IT department for its clients, the company delivers a wide range of services including cloud solutions, cyber security, proactive systems management, and day-to-day IT support. The team works closely with organisations to keep their systems running smoothly, securely, and efficiently, enabling them to focus on their core operations while CenCom takes care of their technology needs.

Working Hours :
08:30 - 17:30 Monday to Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative