Business Administration Apprenticeship

Your duties will include:

Client, CRM & Data Insight:

Develop and maintain a Client Grading system (A/B/C) and client segmentation (industry, location, spend) Monitor CRM systems (HubSpot & JobLogic) to identify inactive leads and trigger follow-up actions Maintain live trackers for project assets such as photos and testimonials, filling gaps through follow-ups or site visits

Client Engagement & Retention:

Create re-engagement campaigns for dormant clients using CRM data Request Google reviews and convert feedback into testimonials and marketing content Support development of case studies across active projects Follow up proposals and quotations Networking & Relationship Management

Track and follow up networking connections:

Attend and support networking meetings to promote business services Ensure new contacts are logged and followed up, including LinkedIn connection management Support internal teams with ongoing relationship development

Projects, Reporting & Insight:

Support creation of client summary reports covering energy, carbon, water usage, and testimonials Sit in on project surveys and summarise insights for internal use Provide administrative support to Project & Service Managers on larger opportunities CSR (Corporate Social Responsibility) Support charity relationship management (e.g. Scottie’s Little Soldiers & Community of Purpose), including tracking engagement and communications

Engineering & Operations Support:

Manage engineer schedules, holidays, and compliance using Joblogic CRM Maintain Engineers Matrix (training, logistics, cost tracking) Oversee vehicle compliance (servicing, MOTs, tyres) Support apprentice engineers with college coordination and progression tracking Ensure PPE and uniform stock levels are maintained Support wellbeing initiatives across teams
Office, HR & Compliance Assist with Health & Safety compliance and Citation reviews Produce monthly audits and risk assessments to support compliance monitoring Maintain subcontractor, supplier, and customer onboarding records Support office operations including supplies, organisation, and day-to-day administration

Training Outcome:
This role could lead to a career within adminsitration or the engineering sector

Employer Description:

UES was founded in 1986 by mechanical engineer Roger Griffiths, specialising primarily in Warm Air Heating. The business has since expanded into all modern aspects of Mechanical, Electrical, and Renewable services.

Our client base spans the South West and South Wales, covering sectors including sports and leisure, retail, transport, healthcare, education, and places of worship.

We remain a family-run business with a strong focus on long-term client relationships and high-quality customer service. Our team of highly qualified engineers delivers tailored, reliable mechanical building services including design, installation, maintenance, and facilities support.

We continue to evolve with the industry while maintaining our core values of service, reliability, and long-term partnership working.

Working Hours :
Monday - Friday, 8.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills