Apprentice Sales/Customer Service Administrator

Duties will include:

The successful candidate will be a practical, proactive individual, responsible for supporting the whole team You will be the first point of contact for incoming telephone calls, dealing with customer enquiries, distributing calls accordingly, or taking messages, ensuring they are recorded clearly with all details obtained You will also be the first point of contact for meeting and greeting visitors and providing hospitality services You will process customer orders, identifying the requested products, liaising with the technical team, assembling the goods, preparing and packing items, ready for collection/dispatch. This will include making sure all the necessary paperwork is completed correctly You will then book the courier and arrange sending out the orders You will cross-reference the orders against the proof of delivery paperwork, checking all details are recorded accurately and forward to the accounts department for processing You will be responsible for maintaining stationery and office provisions, ordering replacement stock as required The role will also include some basic administrative duties such as filing, both paper based and electronically, as well as keeping the office tidy, shredding, photocopying, organising files,database management, data entry and CRM system updates

Training:
You will achieve the Level 2 Customer Service Practitioner Apprenticeship Standard Functional Skills (if required) There will be workshops that you need to attend via Zoom You will have a mentor who will give you one to one teaching and support To include 20% off the job training In-house training will be given to support specifics of the role

Training Outcome:
There will be the opportunity for the right candidate to progress within the business upon completion of their apprenticeship

Employer Description:
TDI Tuning are one of the leading providers of tuning box products for vehicles, providing a safe and effective solution for massively increasing vehicle performance cost effectively across the world.

Working Hours :
Monday - Friday, between 9.00am and 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative