Customer Service Advisor (Welsh)

Looking for the security of a permanent role that support a healthy work-life balance? Join a friendly, customer-focused team where you can make a real difference every day. This is a rewarding opportunity to support customers, provide first-class service, whilst gaining industry insight and job satisfaction.

In this Customer Service Advisor role, you will be:

Acting as the first point of contact for customers requiring tenant advice and guidance via phone and face-to-face
Handling a range of enquiries including repairs, housing applications, complaints and general requests, offering solutions, advice and referrals to relevant services
Administering applications and supporting customers throughout the full process
Supporting general office and administration tasks including maintaining records, scheduling appointments, and preparing letters and emails

To be successful, you will need:

Previous experience within a customer-focused or office-based role
Fluent Welsh and English language skills (essential)
Excellent communication and interpersonal skills, with the ability to deal sensitively, calmly and professionally with customers
Strong administration skills with good attention to detail and accurate data entry
Confident IT skills including Microsoft Word, Excel and Outlook
Strong organisation skills with the ability to prioritise workload effectively

This is a permanent role working 30 hours per week over 4 days, based in Abergele.

Salary starts from £26,548 rising to £27,474, plus 25 days holiday rising to 32 with service, plus bank holidays.

If you have a passion for customer service, problem solving and being part of a supportive team, we’d love to hear from you.