Customer Service Apprentice (36392)

A normal day would include:

Taking incoming and making outgoing calls Making bookings for customers Dealing with customer queries Confirming customer journeys General Office duties Preparing necessary paperwork Updating the system with accurate notes Meeting and greeting customers on the day Ensuring customer contact details are captured Providing customer updates Follow up activity to ensure an excellent customer experience Being a team player and displaying a positive attitude towards team members and customers

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role From an employer perspective you will be assigned a mentor who will train and coach you through the Customer Service Role Starting with the basics of customer booking and appointments, learning the computer systems, progressing to job shadowing with customers face to face with the end goal of giving you the opportunity to progress onto a Business Administration Apprenticeship Level 3

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team

You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for Any training you need to complete What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take

Training Outcome:
Possible progression within the company and progression onto the next level apprenticeship

Employer Description:

Belle Vue Coaches offer a bespoke Coach Hire Management Service catering for any group travel requirements, working with a fleet of 80 vehicles and also hundreds of approved suppliers operating across the UK.

Whether you’re looking for a chauffeur driven car, a minibus, midicoach, standard coach, executive coach, luxury coach, double decker coach, accessible coach or a vintage bus or coach, Belle Vue have the fleet and supplier network to handle any travel requirement from a trip around the corner to a multi vehicle event carrying thousands of passengers.

Working Hours :
Monday to Friday, Hours TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Ability to remain calm,Professional,Focused,Positive attitude,Keen to develop