Administrative Assistant Apprentice
To input incoming clinical letters, discharge summaries, results etc, into the medical system
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
To access Lab Links and download details of investigations carried out into the patients’ medical records
To produce and maintain returns to the PPA
To retrieve medical records and assist the completion of medical/insurance records
To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
To process the recall requests for specialist clinics, vaccination campaigns, flu campaigns, etc
To input the OOH visits, A&E attendances, and message slips into the patient’s medical records
To produce searches as required for clinical and audit purposes
To maintain the computer clinical system in an accurate and secure manner
To provide cover for members of the secretarial/reception team during periods of sickness and annual leave
Any other duties which may reasonably be regarded as within the nature of the duties and responsibilities
Training:
You will not be required to attend college ordinarily as this programme is delivered within your workplace, by regular sessions with a college work-based tutor.
Training Outcome:
There is the potential for a full-time, permanent role at Ivy Grove Surgery upon successful completion of the apprenticeship, depending on performance and business needs. This is a great opportunity to begin a long-term career within a supportive healthcare team.
Employer Description:
About Ivy Grove Surgery – What You Can Expect
Ivy Grove Surgery is a busy, friendly GP practice dedicated to providing high‑quality care to the community. As an Admin Assistant Apprentice, you’ll become an important part of the team, helping patients feel supported from the moment they get in touch. You can expect a welcoming environment where no two days are the same, with opportunities to learn how a modern medical practice works behind the scenes. You’ll gain hands‑on experience with patient queries, records, and digital systems, all while working alongside caring professionals who will support your growth throughout the apprenticeship.
Working Hours :
Monday - Friday between 8.00am - 6.30pm - actual working time will be discussed in advance via staff rota where applicable
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Confidentiality