Office Administrator Apprentice

Sales:

Weekly Telephone/email contact with existing customer base to check if require a delivery using Microsoft Excel spreadsheet Telesales and creating quotations via email from prewritten template Follow up Quotations Send Contracts won via Docusign

Customer Service:

Dealing with enquiries/queries from existing customers  Inputting customer orders onto Prowat (bespoke software) Updating customer details on Prowat where necessary Ensuring the customer is satisfied with the service

Daily:

Small amount of filing Organise the orders generated for between 3 - 4 drivers per day, creating an efficient route for them using Prowat Upload the deliveries completed the day before by the drivers Check their handheld confirmations are correct Record total number of bottles, coolers swapped, sanitised, cups delivered by each driver Print and check the vehicle tracker for each driver Deal with enquiries, queries, orders Check and action emails and phone calls in coming regularly Ordering cooler replacements or new machines with the sanitisation room Liaise with office manager and 2 other sales desks with any changes Liaise with drivers completing your round where necessary Assist with other members of staff

Training:

Business Administration Level 3 Apprenticeship Standard:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA) Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor Attending weekly classes to achieve the Level 3 Business Administration qualification

Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Employer Description:

Countrywise is a small family-owned business. As a small business we all work together as a team to keep the customer satisfied as well as understanding the pressures of family life. Countrywise distributes bottled and plumbed in water coolers to businesses across all market sectors as well as fruit boxes. We are a well-known company in the region/industry and have been steadily growing through word of mouth and excellent customer service year on year since 1991.

 

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative