Environmental Services Customer Support Apprentice

1. To contribute individually and as part of a team to the delivery of high-quality administration support to the Environmental Services teams.
2. To undertake any appropriate training as and when required. To complete the level 2 customer service qualification as a key part of the apprenticeship.
3. To gain an understand of the city councils’ Environmental services policies, working within the Environmental Services administration team to increase awareness.
4. To visit premises with the allotment Officers, gaining experience within the Environmental services operational functions.
5. To gain experience in clerical and administrate skills, including utilising pre-designed computer programmes and associated equipment as a tool in the provision of providing admin support.
6. To learn how to maintain systems including statistical information and data, maintaining files and records.
7. To commit to continual professional development and undertake any training and development deemed necessary to fulfil the criteria of the post.

Training Outcome:

Customer Service Advisor 

Employer Description:

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

Working Hours :
Office based hours

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working