Complete Communication & Complete Independence Client Support Administrator Apprentice

Answer telephone calls and deal with queries, delivering messages to appropriate persons Dealing with customers through email interaction General office administration Manage all theatre bookings and interpreted/captioned/audio description Secure new theatres and events Build and run the Access Audits Feed into cross-group projects - lead or assist in managing Create new business ventures, build and implement Feed into Business Development Plan Community engagement Stalls/events - representing The Including Group Adhere to the health and safety procedures, risk assessments etc., including fire regulations within the office Negotiates new client enquiries and beginning of contracting Be the initial contact for our customer complaint procedure Be committed to the safeguarding, data protection and promotion of the welfare of our clients General office administration Undertaking other duties as requested by managing director

Training Outcome:

For the right candidate and upon successful completion of the apprenticeship, a permanent position could be available. 

Employer Description:

The Inclusivity Group is a company committed to providing inclusive and person-centred services to deaf, disabled, and elderly individuals and providing the services that support them. Our vision is to enable and empower people to engage, interact, and feel valued by society. Our mission is to ensure everyone can be equal and active members of their community.

Working Hours :
Monday - Friday. Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience