IT Support Apprentice - St John's School

Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues Log, categorise and update support tickets using the helpdesk system Assist with password resets, basic troubleshooting and peripheral setup Maintain clear and professional communication with users during support interactions Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination Assist with device handovers, onboarding and offboarding processes Maintain accurate records of IT assets, loan devices and peripherals Help with device imaging, tagging and inventory updates Assist with the setup and maintenance of classroom AV and IT equipment Support staff and pupils with the use of school systems and services Help prepare IT equipment for events, exams and term starts Maintain cleanliness and readiness of IT equipment and storage areas

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician Level 3 standard.  

Training Outcome:

Upon completion, the apprentice will have be a qualifed Level 3 Information Communications Technician.

Employer Description:

St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.

Working Hours :
Monday to Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,IT interest,M365 & Windows,Willing to learn,Reliable,Enthusiastic,Calm & professional,Time management