Customer Service Apprenticeship

Team Member

Collaborates effectively with colleagues to achieve shared goals and objectives Communicates openly and professionally to foster a supportive team environment Contributes ideas and takes on other people’s views and opinions to enhance team performance and problem-solving Respects diverse perspectives and values the strengths of others
Exhibits Care’s core values and behaviours

Team Leadership

Provides clear direction and guidance to ensure the team meets goals efficiently Leads by example, demonstrating professionalism, integrity and accountability Motivates and inspires team members, fostering a positive and productive work environment Encourages collaboration and open communication Drives continuous improvement, identifying opportunities to enhance processes and outcomes

Training Outcome:

A Customer Service Apprenticeship is usually an entry point into a much broader career path, and progression can happen quite quickly depending on performance and the company.

Typically, after completing the apprenticeship, you can move into a permanent Customer Service Advisor/Representative role, where you build more confidence handling customers, systems, and processes independently.

From there, common progression routes include:

Senior Customer Service Advisor / Specialist – handling more complex queries or key clients
Team Leader / Supervisor – managing a small team and supporting performance
Customer Service Manager – overseeing operations, KPIs, and strategy
Account Manager / Client Relationship Manager – moving into a more commercial, client-facing role
Operations or Business Support roles – such as training, quality assurance, or workforce planning
Some people also branch out into related areas like:

Sales
HR / Recruitment
Office Management / Executive Assistant roles
If you continue developing skills (communication, problem-solving, systems, leadership), it can even lead to senior leadership roles in operations or customer experience

Employer Description:

Our Manchester clinic is situated just south of the city centre, offering convenient access for patients travelling from across Greater Manchester, Cheshire and the wider North West.

The clinic is located on Daisy Bank Road in a well-served residential area, with on-site parking available to help make visits as simple and stress-free as possible.

We develop treatment plans tailored specifically to your needs, ensuring that every aspect of
your care is personalised.

Working Hours :
Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Patience