Freight Forwarding Customer service Apprentice

Key Responsibilities:

Act as the primary point of contact for customers, providing regular updates on the status of ongoing jobs Proactively communicate any delays, changes, or issues, ensuring customers are always informed Liaise with hauliers and airlines to obtain real-time information on shipments, schedules, and delivery progress Maintain accurate records of all communications, job updates, and operational activities Monitor job progress from initiation through to completion, ensuring service levels are met Respond promptly to customer queries via phone, email, or internal systems Build and maintain strong working relationships with transport providers and internal teams Identify potential service issues early and escalate where necessary to minimise disruption Ensure all customer interactions are handled professionally and in line with company standards

Training:
On the job training delivered by the employer Apprentices under 19 years of age without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:
Progress from Operations Apprentice to Senior, gaining hands-on experience in operations Develop your skills, take on more responsibility, and grow into a key role driving competitive pricing and business success

Employer Description:

Blaiklock International Logistics is a dynamic and reliable logistics provider specializing in the seamless movement of goods across global markets. With a strong focus on efficiency, transparency, and customer satisfaction, Blaiklock International Logistics delivers tailored freight solutions that meet the unique demands of each client.

From international shipping and customs coordination to end-to-end supply chain management, the company combines industry expertise with a proactive approach to ensure timely and secure delivery. Committed to building long-term partnerships, Blaiklock International Logistics prides itself on professionalism, adaptability, and a dedication to keeping businesses moving worldwide.

 

Working Hours :
Monday to Friday 9:00 to 17:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness