Service Advisor Apprentice

Greeting customers and handling enquiries in person, over the phone, and via email -Booking in vehicles for servicing, repairs, and MOTs Liaising with technicians to track vehicle progress and update customers Preparing job cards and maintaining accurate service records Providing customers with updates on work carried out and any additional repairs needed Assisting with invoicing and processing payments Maintaining a clean and organised reception/work area Delivering excellent customer service at all times This role offers a mix of administrative duties and customer interaction, helping you build both technical knowledge and communication skills

Training Outcome:

This apprenticeship offers the opportunity to progress into a full-time, permanent Service Advisor role upon successful completion. With experience, there may also be opportunities to take on increased responsibility within the business, such as senior advisor or workshop controller roles. Further training and development, including higher-level automotive or customer service qualifications, may also be supported for the right candidate.

Employer Description:

ASW Repairs Ltd is a trusted, independent automotive repair business dedicated to providing high-quality servicing, maintenance, and repair work for a wide range of vehicles. We pride ourselves on delivering honest advice, reliable workmanship, and excellent customer service to every client.

What makes us unique is our friendly, close-knit team and our commitment to supporting both our customers and our staff. We create a supportive learning environment where apprentices are given real responsibility, hands-on experience, and the opportunity to grow their skills. Our focus on quality, transparency, and customer satisfaction has helped us build strong relationships and a loyal customer base.

Working Hours :
Monday to Friday 9am to 6pm, Saturday 9am to 5pm (5 days a week)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Willingness to learn,Time management