System Support and AI Apprentice

Working closely with the Operations Manager and Operations Director, you will gather business requirements and help translate them into practical system and automation solutions.

You will contribute to improving workflows, enhancing data usage, and supporting the development of in-house tools and AI-driven capabilities.

This role is ideal for a self-starter who can take initiative, solve problems, and actively drive improvements through technology.

Key Responsibilities:

Gather and document business and system requirements from key stakeholders Support the development and improvement of internal systems and web-based tools Identify and implement automation opportunities to reduce manual processes Assist in building AI-driven solutions to support operations and decision-making Work with data to analyse trends and improve processes Support integration between systems using APIs and data connections Develop reports and dashboards (e.g. Excel or similar tools) Test, monitor, and improve system performance Maintain clear documentation of systems, processes, and changes Provide day-to-day system support across the business

About You:

Highly organised with strong attention to detail A proactive self-starter with a strong drive to improve processes Strong problem-solving and logical thinking skills Interest in AI, automation, and systems development Comfortable working with data (Excel essential; any exposure to SQL beneficial) Interest in web technologies or scripting (e.g. HTML, JavaScript or similar) Able to communicate effectively with both technical and non-technical stakeholders

Training:
Expected Apprenticeship Duration: 12 months + 3 months EPA

Blend of eLearning and classroom (biweekly classes 3 hours each) training based on:

What you will learn:

How AI can be applied in a business environment, including automation, data processing, and AI assistants Automation tools and workflow design to streamline operations Working with databases and data (e.g. SQL/MySQL fundamentals) Basics of web technologies (e.g. HTML5, CSS3, JavaScript and frameworks such as Bootstrap) How systems communicate using APIs (REST-based services) Principles of building and improving internal systems (including exposure to technologies such as PHP in a business environment) Data governance, security, and ethical use of AI

Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Employer Description:

Mentor Distribution is a specialist AV and display distributor operating across the UK and Ireland, with over 30 years of industry experience. We supply a wide range of products — including monitors, large format and interactive displays, LED video walls, and Pro-AV solutions — from leading global manufacturers.

With large warehouses in Bedfordshire and Dublin, we offer extensive stock with next-day delivery across both regions. Our experienced team provides expert advice and hands-on account management, helping resellers win business and deliver outstanding results.

As part of the wider Mentor Distribution Group, we’re proud to be a trusted partner in the AV and IT distribution market.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliability,Maturity