Apprentice Communities Assistant

Supporting provision of a comprehensive housing & estate management service, making a positive contribution to our communities

Principal Duties and Responsibilities:

With support from the assistants provide a service for the emh homes Communities teams, answering enquiries and meeting service requests Assist with enquiries, calls, workflows and external emails regarding referrals or issues that require further knowledge delivering excellent customer service Support the senior housing officers and the customer contact centre in resolving queries at first point of contact Support customers with housing related queries Assist customers with expressions of dissatisfaction or complaints Ensuring strong document management processes and safe storage of key documents relating to tenancies Co-ordinate arrangements for team events Raise and monitor orders in accordance with financial regulations and standing orders Update housing management and external systems in relation to any changes of tenancy Support with digital systems Collate and circulate compliance reports in line with our policies Collate information for customers as required Support teams in collating customer profiling information Understand customer circumstances Work in partnership with property services colleagues in managing decants following serious incidents and in cases of property related damage/ disrepair / gas access/ signage and cases of concern

The start date for this role is negotiable depending on individual circumstances.

Please note:

We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application

Training:
Customer Service Practitioner Apprenticeship Standard Functional skills in maths and English if required (those aged 19+ will not need to sit maths and English Functional Skills if they do not already have the exemptions) Internal relevant training courses as required for the job

Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position within the Communities team or progress further within the organisation onto a suitable pathway

Employer Description:

We are one of the largest providers of affordable housing and care services in the East Midlands, operating across more than 40 rural and urban local authority areas. Our commitment to delivering excellent services and providing safe, secure homes underpins everything we do. Working closely with our residents and partners, we aim to build up to 500 new, high-quality homes each year for rent and shared ownership. We also provide care and support services, including nursing care, Extra Care independent living and supported living – ensuring people can live well, safely and independently in homes that meet their needs. Alongside this, we continue to strengthen our service delivery by tackling homelessness, investing in apprenticeships, jobs, training, skills and enterprise, promoting financial inclusion and delivering energy-efficiency programmes.

Equality and diversity sit at the heart of our work, guiding both our services and the way we support the communities we serve.

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental