Apprentice Operations Manager
Key Responsibilities:
Phase 1: Admin Manager Role
• Administrative Support: Provide administrative support to various departments, including scheduling meetings, managing correspondence, and maintaining records
• Office Management: Oversee office operations, including supply management, equipment maintenance, and facility coordination
• Data Management: Ensure accurate and timely data entry, maintain databases, and generate reports as needed
• Customer Service: Handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction
• Housing management Admin and Housing maintenance admin: To oversee our housing management system and learn how to plan and organise maintenance jobs for the company portfolio, keeping the systems up to date
• Finance Admin: To support the daily management of the company's finance invoices, petty cash and tracking of energy bills for the housing portfolio
Phase 2: Housing management
• Housing Standards: Ensure that all housing units meet the required standards for safety, cleanliness, and habitability. Conduct regular inspections and address any issues promptly to maintain high-quality living conditions
• Housing Law: Stay informed about relevant housing laws and regulations. Ensure compliance with legal requirements in all housing-related activities, including tenant rights, lease agreements, and property management
• Supported Accommodation: Manage supported accommodation services, providing tailored support to residents with specific needs. Coordinate with support staff to deliver effective assistance and create a supportive living environment
• General Needs Accommodation: Oversee the management of general needs accommodation, ensuring that all residents have access to essential services and amenities. Address any concerns or issues raised by residents to maintain a positive living experience
• How to Provide Support: Develop and implement strategies for providing support to residents. Train staff on best practices for offering assistance, and ensure that support services are accessible and effective
• Inform System: Utilise housing management systems to track and manage housing-related data. Ensure that all information is accurately recorded and easily accessible for reporting and decision-making purposes
Phase3: Business Manager Role
• Business Operations: Assist in the planning and execution of business strategies to achieve organisational goals
• Financial Management: Support budgeting, forecasting, and financial reporting activities
• Team Leadership: Supervise and mentor junior staff, fostering a collaborative and productive work environment
• Performance Analysis: Monitor and analyse business performance metrics, identifying areas for improvement and implementing solutions
Phase 4: Operations Manager Role
• Operational Oversight: Oversee daily operations, ensuring efficiency and effectiveness in all processes
• Strategic Planning: Develop and implement operational strategies to enhance productivity and achieve business objectives
• Resource Management: Manage resources, including personnel, equipment, and materials, to optimise operational performance
• Continuous Improvement: Identify opportunities for process improvements, lead initiatives to enhance operational efficiency, and drive innovation
Training:
This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.
Training Outcome:
Progression to a full-time Operations Manager for the company.
Ongoing CPD opportunities and courses to go on will be on offer.
Employer Description:
East Midland Homes Cooperative is a Housing Cooperative that was established in 2013. Our base is Nottingham but we serve a wider community. EMHC’s core values are a cooperative approach on tackling social housing issues. Our members have been working hard within the community hoping to formalise change and make a much-needed difference within the housing sector. EMHC is a Non-for-profit organisation providing affordable rental homes with supported services for disadvantaged families within local communities.
Working Hours :
Monday to Friday 9 am-5 pm with a 30 minute lunch break.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Strong leadership skills,pro-active mindset