Business Admin Apprentice

To provide general office support to a team of Housing Support Workers, Property Inspectors and other Housing staff, ensuring accurate data entry and updating a range of systems. To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person.

To work as part of a team to deliver excellence, solve problems and deliver value for residents.

Key responsibilities:

Be the first point of contact for housing services, receiving enquiries from customers by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately, where possible. Develop and maintain a good working knowledge of housing services and procedures and ensure that procedures are followed when dealing with customer enquiries and requests. Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Contracts Manager, Housing Support Manager or Senior Property Inspector when necessary. Ensure ICT skills are up to date and meet developing needs, using Microsoft packages for producing written information and analysing data. To assist the Housing Assistant when required to ensure all office administrative work,including updating the database and accurately scanning documentation, as directed by the Contracts Manager, or Housing Support Managers. Assist the Housing Support Workers and Property Inspector in processing and updating information around repairs, safety certificates, lettings, key returns, void properties and liaise with the provider to ensure voids are completed on time, notifying the financial controller where rent stops are required. To assist the Income Officer in processing requests for tenancy information, refunds, rent statements, direct debits, references, and letters etc. To assist the Income Officer in resolving benefit queries by liaising with the Housing Benefit Team/customers and providing any rent information to customers as and when required. Assist with compiling and co-ordinating statistical data for the Contracts Manager, Income Officer and Housing Support Manager. Responsible for co-ordinating information for the monthly performance dashboard. Provide active cover and support across the service and assist in the training and induction of new members of staff and work experience students. Maintain accurate, up to date records and collect data and information in relation to all District Homes tenancies, ensuring achievement of internal and external targets. To assume any other reasonable functions, duties and responsibilities as requested by the Contracts Manager, Housing Support Manager or Senior Property Inspector which are within the reasonable competence of the postholder. Personal commitment to ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications. Personal commitment to continuous self-development and service improvement. Work collaboratively with colleagues and cover for colleagues during absences. Support the Operations Director and managers in ensuring a healthy and safe working environment for clients and staff and undertake other duties as required. Comply with District Homes’ standards of information governance, data security and protection, and documented systems and procedures.

Training:

Training will take place on-site at the employer with a tutor from Rochdale Training.

Training Outcome:

Progression is in place for candidates who excel in their role.

Employer Description:
District Homes, was established in 2013. Our main objective as a housing association is to offer landlords a very reliable, efficient and competitive Guaranteed Rental service that they could trust and depend upon and secondly, to offer London local authorities, seeking social housing, better value for money and much better quality accommodation in the private rented sector, for their tenants.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills