Information Communications Technician (ICT) Apprentice Level 3

Soar Valley College currently operates within a Managed Service ICT contract but also employs its own ICT support staff and develops and maintains areas of technology outside of the contract (e.g. closed systems including servers, devices, wi-fi and telephony). The ICT Technician is part of the support team and acts as a first contact in respect of providing college staff, students and other users with technical support and guidance to maximise the use of ICT and associated technology. On a day-to-day basis, your tasks will include:

First point of contact for college users reporting equipment/service issues and to evaluate, prioritise and take appropriate action Record and monitor issues/trends reported to ensure quality, service and contractual compliance, value for money and user satisfaction Working with the Senior IT Technician and college management in the rollout of development projects, including liaison with external suppliers/providers Train and support, as required, staff and students (individuals and groups) in the implementation and use of IT systems and equipment (including telephony) Assisting all college users regarding password set up and changes and other data access/filter protocols Assisting college staff in setting up equipment as requested, including assemblies, meetings, whole school and/or third-party events Assisting the Senior IT Technician and college management in the maintenance and development of the college website and other electronic communication systems (e.g. plasma screens/IPTV) Assisting with the maintenance and installation of hardware and software and providing general assistance to staff when requested (e.g. SIMS, Edexcel etc.) Performing routine maintenance and repairs on devices and printers as required and troubleshooting equipment breakdowns

These are just examples of tasks and essentially your role as an IT Technician is to ensure the highest levels of teaching can take place by ensuring all equipment is well-maintained and functioning, and ready to use.

Training:
The accredited training will be delivered by Estio Training mainly remotely at Soar Valley College Protected study time will be given and full support from your colleagues. You will also have one-to-one learning sessions with your tutor, again remotely by Teams You will be assigned a mentor and a learning buddy to help you to succeed as it is really important to us On successful completion of your studies, you will achieve the level 3 Information and Communications Technician Apprenticeship

Training Outcome:

The in-school team is excellent and the successful candidate will have the opportunity to learn from some superb technicians on site, as well as to experience a managed service through a national company.

Soar Valley is the lead school in an academy trust with other schools, which will potentially provide further opportunities, in our school and beyond. Whilst it cannot be guaranteed, previous apprentices have gained employment in the school and are still with us today!

This position offers individuals the:

·       guarantee of working in a fast paced and exciting environment

·       chance to develop skills and knowledge in a growing organisation

·       opportunity to take on more challenging responsibilities

·       potential for career development
support for additional technical qualifications

Employer Description:
Our school motto of ‘Aspire, Enjoy, Achieve’ is more than just words. It really does sum up our ethos; that of working with every individual to ensure they do the best they possibly can in a supportive environment rich with opportunities. More on this can be read in our prospectus, which is available on the school website www.soarvalley.leicester.sch.uk We are an outstanding 11-16 community, comprehensive school in the city of Leicester with approximately 1560 students on roll currently, and are heavily over-subscribed every year with more first choice applications than places available. Students come from very diverse ethnic, cultural and religious backgrounds, which contributes to our unique ethos. We have a fantastic team of staff who go to great lengths to ensure every child can and does succeed in education. As a school, we value effort above all else with students; all can achieve, and they do! The staff work very effectively together and achieve excellent outcomes for our students, of which we are very proud. Even more pleasing though, are the superb relationships we have in the school, between all, which make it a great place to work, and an excellent place to begin or continue your career. IT across the school is exceptionally well led by a dynamic and inspirational Director, also Head of Computer Science/IT, who started his career here as a technician, testimony to how we value and develop staff with potential, and the fact that staff want to stay. The technician support team is headed up by a very experienced and supportive member of staff, with two others plus an onsite technician from our managed service provider. IT facilities are excellent. As well as five dedicated IT classrooms, all subject areas have access to a suite of lapsafes and there is specialist equipment in music, art, media studies for example.

Working Hours :
Monday - Thursday, 8.00am - 4.00pm. Monday - Friday, 8.00am - 3.30pm. Term time only (38 weeks) plus 20 hours holiday time.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Highly accurate,Good time management abilities